Acceptance of Terms
By accessing and using Blu'eve's website and services, you accept and agree to be bound by these Terms of Service. They govern your use of our website and water delivery services.
Services Description
Blu'eve provides premium natural spring water delivery services in Pakistan, including bottled water, accessories and dispensing equipment, customer support, order management, and subscription-based delivery.
Ordering and Payment
Order placement
- Orders may be placed through our website, phone, or WhatsApp.
- All orders are subject to acceptance and availability.
- We reserve the right to refuse or cancel orders.
Payment terms
- Payment is due when the order is placed or delivered.
- We accept cash, bank transfers, and mobile payments.
- Prices are in Pakistani Rupees unless stated otherwise and may change without notice.
Delivery Policy
- Delivery areas are limited to our service zones in Pakistan.
- Delivery times are estimates and may vary due to weather or traffic.
- A valid delivery address and contact information are required.
- Someone must be available to receive the delivery.
- Additional charges may apply for special delivery requests.
Product Quality and Returns
We guarantee the quality and safety of our water products. All products meet WHO standards and undergo rigorous testing.
Returns and refunds
- Damaged or defective products will be replaced free of charge.
- Quality issues should be reported within 24 hours of delivery.
- Refunds are processed within 7–10 business days.
- Empty bottles must be returned for hygiene and environmental reasons.
User Responsibilities
You agree to provide accurate contact and delivery information, use our services lawfully, respect delivery personnel, follow safety guidance, pay on time, and return empty bottles and equipment as required.
Intellectual Property
All website content, including logos, trademarks, text, images, and design, belongs to Blu'eve and is protected by intellectual property laws. You may not use our content without written permission.
Limitation of Liability
Blu'eve's liability is limited to the value of the products ordered. We are not liable for indirect, incidental, or consequential damages arising from the use of our products or services.
Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
Termination
We reserve the right to terminate or suspend your access to our services at any time, without prior notice, for any reason, including breach of these Terms of Service.
Governing Law
These Terms of Service are governed by the laws of Pakistan. Disputes arising from these terms will be resolved in the courts of Pakistan.
Changes to Terms
We may modify these Terms of Service at any time. Changes become effective immediately upon posting. Continued use of our services constitutes acceptance of the modified terms.
Contact Information
For questions about these Terms of Service, contact us at feedback@blueve.co.uk or call +92 300 3555457.